Return Policy & Terms conditions
If you are not satisfied with your purchase, then you can return your item within 14 days of receiving your order by following the returns process below:
Please contact us at firstname.lastname@example.org quoting your order number for instruction on how to return your item.
The item you wish to return must be unused and in the same condition that you received it in. It must also be in the original box provided with proof of purchase and all labels attached. Items that appear worn or used will not be refunded and returned to the customer.
Our policy lasts 14 days. The purchased item you wish to return must be received by us within 14 days of receiving your order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A full refund of the item/s (excluding any delivery charges) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days. Postage will only be refunded if the item is found to be faulty, otherwise the cost of returning the goods will be at your own expense. This does not affect your statutory rights.
Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
When returning an item, it is recommend that you use a recorded service as I am not responsible for items that are lost or damaged in the post. Items remain your responsibility until they reach me. Return postage costs will not be refunded unless the item is found to be faulty.
BESPOKE (CUSTOM MADE) ITEMS ARE NOT ENTITLED TO RECEIVE REFUND AS THESE ARTICLES ARE DESIGNED TO A SPECIFIC SIZE, STYLE AND COLOUR AND CAN NOT BE RE-SOLD. PLEASE KEEP THIS IN MIND WHEN MAKING YOUR PURCHASE.
Terms & Conditions Regarding Workshops
Workshop tickets must be paid in full prior to attending said class.
Workshop tickets are non-refundable as personalised wool requests (ie: colour) are unique to the buyer and are ordered via a supplier at time of booking. This wool is non-returnable once dispatched to The Chunky Needle.
Tickets may be transferable depending upon the nature of booking and the provision of future workshop dates. Each case will be explored individually and all efforts will be made by The Chunky Needle to accommodate individual cases. Requests for transfer must be made 72 hours prior to workshop date. Transfer request does not guarantee compliance.
Wool colour selections will be honored with full intent, however, due to unforseen issues that may arise with supplier, it may be that a colour is not available prior to workshop. The Chunky Needle will communicate any issues with the buyer and an alternative will be suggested. Workshop bookings made after wool selection deadline will have reduced colour options.
Customers who fail to attend workshops should expect to forfeit their wool. However, in exceptional circumstances arrangements for postage of wool may be possible within 7 days post workshop. This will always be subject to an admin fee and full cost of postage and packing.
Merino wool and/or acrylic will be used in all workshops. As merino is hypo-allergenic, issues surrounding allergy, reaction or similar will not be accepted after booking is made. It is the buyer’s responsibility to be aware of his/her health issues surrounding wool allergens and any concerns must be informed to The Chunky Needle 72 hours prior to workshop.
Merino wool used for workshops will be un-spun & un-felted. Instruction will be given on how to improve the durability of your merino and aftercare advice will be given.
Any questions or concerns must be expressed in writing to The Chunky Needle firstname.lastname@example.org and all attempts to accommodate will be made on an individual basis.